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Implementation Specialist

The Company

Founded in 2000, TrackAbout is a profitable and growing software company that helps businesses track returnable assets. These assets are anything that companies deliver and eventually pick back up. Our customers use mobile devices running TrackAbout software to record the movement of their physical assets. We collect data, send it to our web site, and turn it into valuable knowledge which our customers use to run their businesses more efficiently. Our software currently runs on Web, Windows Mobile, Android, and iOS platforms.

We endeavor to live by our core values…

  • Believe in the power of storytelling
  • Work with great passion and enthusiasm
  • Celebrate problem solving
  • Foster a fun, friendly atmosphere
  • No egos & no yelling

See our corporate website for more information https://corp.trackabout.com/

Location
The office is in an office park near the Pittsburgh Airport
410 Rouser Rd, Suite 400
Moon Township PA, 15108 (Map)

There is no relocation package offered for this position.

Your Responsibilities
Our Implementation Specialists are the face of TrackAbout to our customers. At a high level, your responsibilities will be to conduct implementation of our software from kickoff to go-live. Implementations last from a few weeks to several months. For this job you will need to be both good with people and good with technology. In addition to working with customers, you will work closely with our internal teams such as Product Management, Development and Sales.

You will be doing:

  • Project Management: Conduct regular meetings with customers, maintain project status, coordinate requests between customers and internal teams, and conduct training of our software
  • Customer Relationship: Getting to know our customers on a first-name basis and being their advocate within TrackAbout while building strong relationship with them
  • Professional Services: Helping new and existing customers with software projects
  • Travel to Customer Sites: Much of the implementation work is conducted remotely but key parts of implementations might require on-site presence

Technical Skills

  • Project management and strong organizational skills are a must
  • The job is technical in nature and requires research, analytical and database skills
  • SQL queries, data manipulation and scrubbing to solve problems 
  • Experience with ticketing and defect tracking systems, as well as CRM’s a plus

People Skills

You will need to be able to communicate well with customers of all skill levels from novice to expert. You will also need to have patience to deal with customers who may be slow to understand what seems obvious to you.

Organizational Skills

  • Self Starter: You will need to be a self starter who can take the initiative on projects without a lot of supervision.
  • Organized: You will have to juggle several projects at once and will need to keep them all organized.
  • Multi-tasker. At any given time you will be managing multiple issues and projects.
  • Fast Learner: You will get hands on experience with the product and our processes from day one. You should be a quick learner and ready to dig in.

Personal Traits we look for:

  • Excellent communication skills, oral and written. Documentation and writing skills are key
  • Insatiable curiosity, a love of learning and a desire to continuously improve
  • Friendliness and solid interpersonal skills in multicultural environments
  • Attention to details

Location

Located in our headquarters near the Pittsburgh airport

410 Rouser Rd #400

Moon Township PA, 15108

This is envisioned as an 'in-the-office' job in our Pittsburgh office. Once you are established at TrackAbout and are productively hitting your goals then we can discuss working some days remotely.

Compensation

This is a full-time, salaried position with full benefits

Base salary will match experience

Benefits

TrackAbout has a very competitive benefits plan including:

  • 3.5 weeks of paid vacation
  • Medical insurance
  • 401k plan with matching contributions
  • Stock options
  • Life insurance

To Apply

Please fill out the form to the right to apply.

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