TrackAbout is a software company that helps businesses track returnable assets. These assets are anything that companies deliver and eventually pick back up. Our customers use mobile devices running TrackAbout software to record the movement of their physical assets. We collect data, send it to our web site, and turn it into valuable knowledge which our customers use to run their businesses more efficiently. See our corporate website for more information https://corp.trackabout.com/
We're looking for a high-energy, customer service-minded, tech savvy Customer Support Specialist to become part of our Customer Support Team.
Location 410 Rouser Rd, Suite 400 Moon Township PA, 15108 (Map)
Responsibilities and Duties
Your Responsibilities Our Technical Support Specialists are the face of TrackAbout to our customers. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems. For this job you will need to be both good with people and technology. You will be responsible for issue identification, troubleshooting and resolution.
You will be doing:
Qualifications and Skills
The job is technical in nature and requires research, analytical and database skills. Geeks are welcome!
Really nice to have skills, but not required
Previous experience providing Customer Support, Technical Support, Project Management.
Previous experience in Software as a Service (SAAS)
We take customer support seriously. TrackAbout provides our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. You need to be able to clearly and patiently communicate well with customers.
Personal Traits we look for:
You'll be joining a team of dedicated professionals. The company has less than 25 employees and retains a small company feel. TrackAbout is a friendly place to work and management is always accessible.
We offer a comprehensive and generous benefits package. Our Technical Support team works mainly regular business hours. We promote continuous improvement in every aspect of our work. More about our company culture in BlogAbout TrackAbout.
TrackAbout's Core Values: