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Implementation Specialist

The Company

TrackAbout is a growing software company experiencing high worldwide demand for our services. We are looking to hire talented and energetic people who are interested in playing pivotal roles in the growth of a small company.

We provide asset management and rental services over the Internet. Our customers use mobile devices and smartphones running TrackAbout software to record the status and movement of their physical assets. We collect data, send it to our web site, and turn it into valuable information which our customers use to run their businesses more efficiently.

Visit our web site for more information about what we do.

Location
The office is in an office park near the Pittsburgh Airport
410 Rouser Rd, Suite 400
Moon Township PA, 15108 (Map)

Your Responsibilities
Our Implementation Specialists are the face of TrackAbout to our customers. At a high level, your responsibilities will be to conduct implementation of our software from kickoff to go-live. Implementations last from a few weeks to several months. For this job you will need to be both good with people and good with technology. In addition to working with customers, you will work closely with our internal teams such as Product Management, Development and Sales.

You will be doing:

  • Project Management: Conduct regular meetings with customers, maintain project status, coordinate requests between customers and internal teams, and conduct training of our software
  • Customer Relationship: Getting to know our customers on a first-name basis and being their advocate within TrackAbout while building strong relationship with them
  • Professional Services: Helping new and existing customers with software projects
  • Travel to Customer Sites: Much of the implementation work is conducted remotely but key parts of implementations might require on-site presence

Technical Skills

  • Project management and strong organizational skills are a must
  • The job is technical in nature and requires research, analytical and database skills
  • SQL queries, data manipulation and scrubbing to solve problems
  • Experience with ticketing and defect tracking systems, as well as CRM’s a plus

People Skills

You will need to be able to communicate well with customers of all skill levels from novice to expert. You will also need to have patience to deal with customers who may be slow to understand what seems obvious to you.

Organizational Skills

  • Strong organizational and task-management skills
  • Self Starter: You will need to be a self starter who can take the initiative on projects with a minimum of supervision.
  • Organized: You will have to juggle several customer projects at once and will need to keep them all organized.
  • Fast Learner: You will need to be able to learn quickly on your own.
  • Time Management Skills

Personal Traits we look for:

  • Excellent communication skills, oral and written. Documentation and writing skills are key
  • Insatiable curiosity, a love of learning and a desire to continuously improve
  • Friendliness and solid interpersonal skills in multicultural environments
  • Attention to details

Work Environment

You'll be joining a team of dedicated professionals. The position offers growth opportunities. The company has less than 40 employees and retains a small company feel. TrackAbout is a friendly place to work and management is always accessible. "This is the best place I have ever worked" is a common sentiment from TrackAbout's existing staff. 

We offer a comprehensive and generous benefits package and work regular business hours - though some international customers will require the occasional meetings at odd hours. We promote continuous improvement in every aspect of our work. More about our company culture in BlogAbout TrackAbout.

TrackAbout is a results-oriented company. We don't micromanage. Everyone is expected to live up to a high standard of performance.

Our published core values are:

  •     Believe in the Power of Storytelling
  •     Work with Great Passion and Enthusiasm
  •     Celebrate Problem Solving
  •     Foster a Fun and Friendly Atmosphere
  •     No Egos & No Yelling

Benefits

TrackAbout has a very competitive benefits plan including:

  • 3.5 weeks of paid vacation
  • Medical, dental and vision insurance
  • Life insurance
  • 401K with profit sharing
  • Parental Leave

To Apply

Please fill out the form to the right to apply.


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